10 - 12 September, 2018
Lisbon, Portugal

Conference Day 1

7:30 - 8:00 Registration and welcome refreshments

8:00 - 8:10 Chair's welcome address

8:10 - 8:40 Digital disruption in the age of assistance

Craig Fenton, Director, Strategy and Operations,Google
With the rise of technology, we have seen goods and services become accessible to us at the touch of our fingertips. As consumers have become demanding, curious and impatient, business have been forced to restructure their interactions, collecting data to better understand how businesses and consumers operate digitally. The concept of the Internet of Me is influencing strategies and its evolution has been required to meet their growing demands. Join Craig this morning in exploring:
•             Being there in the moments that matter – anticipating needs rather than responding to them
•             The importance of utilizing data in order to create a valuable experience
•             Ambient Internet and its influence on speed and agility

Craig Fenton

Director, Strategy and Operations

8:40 - 9:10 Revolutionising your value chain through digital transformation

Lucy Sykes, Business Chief Information Offcier, Business Enabling Technologies,Lego
2004 was the year Lego found itself on the verge of bankruptcy. Strategically deciding to go back to their roots,
and focus on their core product, the brick, Lego has experienced a profit margin of 10% YoY since 2014. Despite the
general population becoming increasingly digitally focused, it became apparent that a child’s physical play remains
just as important as the digital play they have access to. Determining the marriage of the two, allowed Lego to focus
on the physical, whilst exploring opportunities in the digital and connected space. This session will focus on:
• Rediscovering legacy in a digital customer for the 3 dimensional world
• Combination of the physical and the digital – creating a connected experience
• Treating data as an asset – becoming more data driven to drive the business
• Product development: driving innovation through your customer-centric strategies

Lucy Sykes

Business Chief Information Offcier, Business Enabling Technologies

9:10 - 9:20 TEX Week's People Bingo

Get to know your peers in this interactive networking session specifically designed to fast-track your conference networking. Pick up your number and find your peers so you can be the first to BINGO!

9:20 - 9:50 Think Like An Explorer: Going where no one has gone before

Cathy O’Dowd, Adventurer and Mountaineer,Self
South African mountaineer Cathy O’Dowd was the first woman to climb Mount Everest from both sides.
An internationally acclaimed inspirational speaker, she shares with her audience lessons of leadership, team dynamic
and goal achievement, learnt from some of the world’s most spectacular challenges.
She will be telling us what it takes to go beyond Everest - how climbers innovate when the world’s highest mountain
has been reduced to a queue of paying clients. How a team plans for a high Himalaya climb that has never been done
before and what happens when the plan turns out to be inadequate for the extreme reality of the challenge.
Through innovative use of technology, you will be joining her in the key decision moments on the climb.

Cathy O’Dowd

Adventurer and Mountaineer

9:50 - 10:20 Session reserved

10:20 - 10:50 Take a moment and network – refresh yourself with some coffee and nibbles, and make the first move!

10:50 - 11:20 Lessons learned in looking to the future to transform your legacy processes

Emma Leutchford, Head of Digital,Smith and Williamson Fredrik Östbye, Group Vice President, Head of Digital Transformation,Grundfos
• Recognising that “business-as-usual” approach is no longer an option
• Identifying and preserving critical application data
• Anticipating what comes next: Re-engineering your technical infrastructure
• Achieving interoperability of your new processes with your old

Emma Leutchford

Head of Digital
Smith and Williamson


Fredrik Östbye

Group Vice President, Head of Digital Transformation

11:20 - 11:50 Big tech trends shaping our world

Craig Fenton, Director, Strategy and Operations,Google
Many tech trends that have graced our news and screens have fizzled out, whilst others have died quietly, away from the spotlight. However, as the speed of change has transformed the introduction and adoptions of new technologies, we find that there are those so momentous they transform our way of doing business, and how we operate. Join our panelists in discussing how these key trends are shaping our world.

Craig Fenton

Director, Strategy and Operations

11:50 - 12:20 From Internet-of-Things to Information out-of-everything: A digital transformation journey

Operational excellence within businesses has also begun to manifest as a result of the adoption of IoT.
Opportunities in optimising the efficiency of business processes or revolutionising its supply chain are being
supported by the increasing development of connected devices and network sensors. However with the growing
network of connected physical “things”, so does the abundance of data being accumulated. Join Benedetto as he
discusses the affects of IoT and the information collected on digital transformation.

12:20 - 13:20 Lunch & networking for all attendees

Join us for lunch in the exhibition hall and partake in competitions, games and fun – a chance to win great prizes!

Track A: Intelligent Automation

13:20 - 13:50 Lessons learned on the journey to automating business processes
Samantha Clark, Robotics Process Automation Project Lead,Thomas Cook
• Determining the position of the enterprise function with RPA
• Build, buy or partner – the advantages and its detriments
• Bumps and bruises during implementation, and how we overcame them

Samantha Clark

Robotics Process Automation Project Lead
Thomas Cook

Track A: Intelligent Automation

13:50 - 14:20 Tackling the implementation challenges within a global organisation
• Designing Bot identity – establishing well defined actions for automation
• Ensuring governance throughout the implementation process
• Virtual infrastructure or server based – identifying the best solution for your transformation
• Understanding your risk of falling behind - establishing a tactical solution vs strategic solutions

Track A: Intelligent Automation

14:20 - 14:50 Developing Intelligent Automation to accelerate your business transformation
Konstantin Speidel, Vice President, Program Manager, Digital Transformation,Allianz Global Investors
• Lessons learned of piloting intelligent automation initiatives within legacy systems
• Discovering how clean your data is for your transformation framework
• Adopting an agile mind set culture to drive technology integration

Konstantin Speidel

Vice President, Program Manager, Digital Transformation
Allianz Global Investors

• Understanding how to redesign a fragmented business model
• The importance of governance when driving digital transformation
• Achieving integration through the marriage of procedure and design

Danielle Haugedal-Wilson

Head of Business Architecture and Analysis
The Co-operative


Nikolai Segura

Head of Digital Transformation
Historic Royal Palaces


Daniel Delank

Chief Strategy Officer, Global Vice President ITD-4 Growth

Track B: Business Model Sustainability

13:50 - 14:20 The next phase of Business Process Modelling: a connected disrupted model
Michael Noonan, Director of Business Architecture,Capita
• Understanding the evolution of the value chain
• How to model networks for continuous improvement
• Where to go when the value chain has exploded beyond the organisation

Michael Noonan

Director of Business Architecture

Track B: Business Model Sustainability

14:20 - 14:50 Diversifying your business model with design thinking
Miguel Zancajo, Senior Vice President, Global Talent & Culture for Digital Transformation,Accor Hotels
• Digitally transforming your architecture to generate growth
• Integrating enterprise ethos to your digital strategy
• Creating digital solutions to improve mobility

Miguel Zancajo

Senior Vice President, Global Talent & Culture for Digital Transformation
Accor Hotels

Track C: Culture Transformation

13:20 - 13:50 Fostering an environment to drive technology excellence
Matthias Schirrmacher, Program Lead Industry 4.0/Digitalization,Merck Group
• Leveraging your existing infrastructure to support
• Understanding employee experience during digital transformation and
• Its possible consequences on leadership & organisational development
• Developing incentives for employee contribution to innovation, specifically
• The aspect of monetary rewards “versus or and” purpose orientation

Matthias Schirrmacher

Program Lead Industry 4.0/Digitalization
Merck Group

Track C: Culture Transformation

13:50 - 14:20 Embracing change for a legacy's digital future
Pascal Smits, Global Head of Digital Growth,Philips Lighting
• Lessons learned of transitioning from a heavier to a lighter footprint – a legacy to tailor-made
• Beefing-up digital capability across the entire organisation: global and regional, product creation and management, and regional management teams
• Case study: Digital Partner Program - exploring incentives to get users on board
• Maintain continued adoption strategy for full integration

Pascal Smits

Global Head of Digital Growth
Philips Lighting

Track C: Culture Transformation

14:20 - 14:50 Re-designing your business for the future - Technology and Cultural Transformation
Paulo Gaspar, Chief Information Officer,Grupo Lusiaves
• Exploring technology architecture for business agility
• Cloud as another enabler of deployment architecture
• Preparing the culture for agile business models

Paulo Gaspar

Chief Information Officer
Grupo Lusiaves

14:50 - 15:20 Afternoon break – get your networking groove on

Group 7


15:20 - 16:50 Overcoming the challenges of redesigning your data approach
• Lessons learned in becoming data driven, and the cultural challenges
• Using analytics to develop an agile approach
• Identifying data governance in order to support the business strategy


15:20 - 16:50 Revisiting processes through Blockchain technology
Haymouth Bassoum, Head of Digital Transformation,Waypoint Capital
• Understanding Blockchain and its capabilities within your existing processes
• Exploring the challenges, risks and opportunities
• Approaching new ways for transactions through Blockchain technology

Haymouth Bassoum

Head of Digital Transformation
Waypoint Capital


15:20 - 16:50 Business intelligence and data driven transformation
Mercedes Clark-Smith, Head of Data and Analytical Products,SKY UK
• Tackling poor data discovery and its negative impacts
• Knowledge management systems to tangible intelligence
• Filtering through the noise and improve decision making

Mercedes Clark-Smith

Head of Data and Analytical Products


15:20 - 16:50 Getting agility from your IT functions as a legacy company
Danielle Haugedal-Wilson, Head of Business Architecture and Analysis,The Co-operative
• Challenges faced in legacy IT becoming agile
• How to support emerging operating models
• What it means to drive service design thinking

Danielle Haugedal-Wilson

Head of Business Architecture and Analysis
The Co-operative


15:20 - 16:50 Leadership and how life changes your style driving change management in your digital transformation journey
•              Developing a leadership framework during digital transformation
•              Moving away from the traditional command and control leadership approach to a more agile model
•              Spearheading the initiative to inspire change
•              Achieving an environment that allows individual contribution, creativity and innovation

Group 8


15:20 - 16:50 Do “best practices” limit your ability to innovate and drive transformation?
• Identifying the limitations of structuring “best practices”
• Understanding the affect on potential growth and innovation
• Achieving a balance between corporate foundations, and operational excellence


15:20 - 16:50 How digitalisation is changing your employees, their processes and ways of working
Daniel Delank, Chief Strategy Officer, Global Vice President ITD-4 Growth,T-Systems
• Activity base – identifying what your employees are doing
• Getting the most out of innovation by freeing up workload
• Navigating through hurdles of fear towards change
• Incorporating workshops to develop further understanding, and acceptance

Daniel Delank

Chief Strategy Officer, Global Vice President ITD-4 Growth


15:20 - 16:50 Disruptive process redesign
• Adapting technology to existing work processes vs adapting work processes to support technology
• Identifying innovative customer interactions to redesign your processes
• Explore the opportunity of real time data processing


15:20 - 16:50 What’s more important, a great transformation strategy or its execution?
Petteri Lampi, Technology Lead,Nokia
• Digitalisation initiatives that powerfully drive disruptive strategies

Petteri Lampi

Technology Lead


15:20 - 16:50 GDPR has landed – now let’s make money from doing it properly!
Mark Evans, Head of IT,Rider Levett Bucknall
- Forget ISO:27001. Forget ISO:9001. Forget ITIL. Forget TOGAF. Forget Six Sigma. GDPR forces you to be efficient or die.
- Mapping personal data need not stop at personal data – use the legal imperatives of GDPR to minimise, categorise and realise data across all use cases.
- Data subjects are people, too. Help your business to become a trusted partner in their daily life. Turn your business into a privacy “app” for consumers and keep them close to you.


Mark Evans

Head of IT
Rider Levett Bucknall

16:50 - 17:20 Shark Tank Demo Drive

Don’t miss this engaging session where participants have 5 minutes each to share insight, ideas and pitches
on a new OPEX technology, way of working or innovative idea to the entire delegation, using the most imaginative
means possible – video, audio, technology, audience participation and props.

17:20 - 17:50 Redefining you business roadmap with Artificial intelligence

Christophe Castan, Head of Artificial Intelligence,AXA
• How to empower your people through AI
• Getting AI ready – what you can do for AI
• Redefining the roadmap of your business processes
• The use of AI to drive tactical continuous improvement

Christophe Castan

Head of Artificial Intelligence

17:50 - 18:00 Chair's closing remarks

18:00 - 19:30 Welcome to TEX Week Europe's Drink Reception!

Time to grab a glass (or few)
and join us in celebrating the
launch of TEX Week Europe,
the first of its kind. This is your
chance to relax, unwind and
enjoy the entertainment.
Don’t forget to socialise
with your new connections!