10 - 12 September, 2018
Lisbon, Portugal

Conference Day 2

8:00 - 8:20 Get your morning coffee and refreshments to help you start the day!

8:20 - 8:30 Chair's welcome address

8:30 - 9:00 Challenging your digital strategy for continuous innovation

Romain Jerome, Head of Digital Transformation and Innovation,Credit Agricole CIB
• Understanding the relevance of your business model in 5-10 years time
• Adopting an agile working model to support innovation
• Data governance and quality in your digital strategy to drive new products
• The importance of value added services in a commoditised market

Romain Jerome

Head of Digital Transformation and Innovation
Credit Agricole CIB

9:00 - 9:30 Digital transformation: How to maintain your company’s essence

Paolo Cinelli, Digital Business Director,Ikea
  • Developing an ecosystem with no true centre
  • Creating a network enabled by technology to drive innovation
  • Driving transformation initiatives through employee experience

Paolo Cinelli

Digital Business Director

9:30 - 10:00 Session reserved

10:00 - 10:30 Lessons learned on opportunities of disruptive technologies

Miquel Estape, Deputy Chief Executive Officer, Strategy and Innovation,Open Government of Catalonia
Technologies are steadily increasing their procession of creation; developed so quickly we have yet the capability to adopt them as fast. Some of these emerging technologies will be the “next big thing”, disrupting the business or social landscape, transforming the way businesses function and interact. The Open Government of Catalonia has embarked on a journey to identify which disruptive technologies (AI, AR/VR, big data, the Blockchain, drones, IoT, etc.) matter, and how they can be applied throughout a city by its government to ensure seamless operations, and enhanced customer experience.
• Which are the disruptive technologies that are driving the current digital revolution
• What are the outstanding issues of cities and local governments in the areas of mobility, public safety,
public infrastructure, social care, environment tourism and governance
• What are some of the best initiatives around the world to solve these outstanding issues using the
disruptive technologies

Miquel Estape

Deputy Chief Executive Officer, Strategy and Innovation
Open Government of Catalonia

10:30 - 11:00 Grab a top up on your coffee, and mingle with your newly made connections!

Track A: Business Intelligence

11:00 - 11:30 Attacking the problem: The marriage between actioning analytics, and business strategy
• Actalytics – the ability to analyse and act on your data in real time
• Obtaining data for product insights, and Machine Learning training
• Pro-actively looking for data insights to transform your business strategy

Track A: Business Intelligence

11:30 - 12:00 Develop Machine Learning to revolutionise Operational Excellence
• Building a foundation to support disruptive technologies within your framework
• Focus on Machine Learning to enhance customer experience initiatives
• Developing creative strategies through trained data sets

Track A: Business Intelligence

12:00 - 12:30 Business Intelligence, Process & Data Mining
Heymen Jansen, Group Vice President, Head of Advanced Process Analytics,ABB
• Unifying and understanding enterprise initiatives before relying on data
• Establishing the right data structure program
• Harnessing insightful data to change your current processes
• Case Study: Redefining your supply value chain for the future

Heymen Jansen

Group Vice President, Head of Advanced Process Analytics

Track B: Systems and Solutions for Operational Excellence

11:00 - 11:30 Boosting your Operational Excellence Programs with Cloud technology

Haymouth Bassoum, Head of Digital Transformation,Waypoint Capital
• Implementing successful cloud strategy to drive digital business initiatives
• Understanding the limitation of Cloud technology within your business
• Enabling process and Operational Excellence programs through Cloud strategy

Haymouth Bassoum

Head of Digital Transformation
Waypoint Capital

Track B: Systems and Solutions for Operational Excellence

11:30 - 12:00 Driving business process improvement through Blockchain
·    Enterprise obsession with improving processes, can Blockchain provide a better approach?
·    The difference in traditional BPM and blockchain technology-driven transformation
·    Is blockchain an opportunity, threat, or risk for enterprises?
·    Case study

Track B: Systems and Solutions for Operational Excellence

12:00 - 12:30 Creative mentality: the hacker mind-set for operational excellence
Christian Toon, Chief Information Security Officer,Pinsent Masons
• Re-designing processes for cyber security solution
• Navigating the pace of technology adoption for operational excellence
• Implementing enterprise security culture

Christian Toon

Chief Information Security Officer
Pinsent Masons

Track C: Customer-Centric Transformation

11:00 - 11:30 Transforming your digital strategy for the needs of the customer
Andre Martins, Operations Strategy Lead,Farfetch Mark Brincat, Chief Technology Officer,The Economist
• Identifying key digital touchpoints through customer journey mapping
• Delivering sustainable modern day customer-centric strategies in a heritage world
• Implementing agile frameworks for continuous delivery

Andre Martins

Operations Strategy Lead


Mark Brincat

Chief Technology Officer
The Economist

Track C: Customer-Centric Transformation

11:30 - 12:00 Redesigning your content delivery & customer experience to drive operational excellence
Massimo Bertolotti, Head of Engineering and Innovation,SKY Italia
• Case study – Digitally transforming your infrastructure
• Exploring the changing habits of your customer through data
• Putting into practice the value in data through Artificial Intelligence
• How to approach a changing workflow to optimise the content management

Massimo Bertolotti

Head of Engineering and Innovation
SKY Italia

Track C: Customer-Centric Transformation

12:00 - 12:30 Case Study: re-designing the value chain for enhanced customer experiences
Thierry Derungs, Chief Digital Officer,BNP Paribas
• Lessons learned from integrating new technology with old tools
• Adopting Natural Language Programming and Machine Learning to re-design the value chain
• Driving customer experiences with augmented relationship management

Thierry Derungs

Chief Digital Officer
BNP Paribas

12:30 - 13:30 Lunch & networking for all attendees

Join us for lunch in the exhibition hall and partake in competitions, games and fun - a chance to win great prizes!

Group 8


13:30 - 14:00 Resilient practices in implementing automation
• Identifying and defining your process pipeline
• Demonstrating the business benefit through pilots
• Building a roadmap for execution from simple to complex
• Assigning administrators to frequently oversee and examine robots until stabilisation


13:30 - 15:00 Earning heightened revenue from tying data and digital services into your products
Luis Rolo, Head of Information Technology,SIBS
• Developing front-end thinking to the back-end of your business
• Revising your product to match demands and appreciate in value
• Developing in-house vs. adopting technology

Luis Rolo

Head of Information Technology


13:30 - 15:00 Re-designing your external communication for your internal processes
Thierry Derungs, Chief Digital Officer,BNP Paribas
• Understanding your product life-cycle from end-to-end
• Implementing the use of chat bots and natural-language processing for process mining
• Changing processes and data to efficiently use AI

Thierry Derungs

Chief Digital Officer
BNP Paribas


13:30 - 15:00 Shaping a problemsolving culture through digital transformation
• Establishing a set of standard operating guidelines to support project leaders
• Utilising advanced methodologies to encourage an agile mind-set
• Creating a balance between the structured strategies needed to transform a large business and the agility needed for a rapidly transforming digital world


13:30 - 15:00 Improved decision making through data-driven agility
• Identifying the right kind of customers through existing data
• Establishing if the tangible benefits of data investment outweigh the cost
• Incorporating insights for future decisions


13:30 - 15:00 Redesigning your customer-centric processes from end-to-end
Fabrice Khullar, Vice President, Global Head of Product,Matches of Fashion
• Tracking the experiences of your processes from end-to-end
• Adopting Design Thinking and its application to address customer-centric challenges
• Thinking about the customer from a strategic-level within your back office
• Implementation within your processes and what it results


Fabrice Khullar

Vice President, Global Head of Product
Matches of Fashion


13:30 - 15:00 Developing digital strategies and tech solutions to capture drivers for process improvement
• Identifying internal clients to
design digital strategies
• Establishing the core infrastructure
to get ready for growth
• The cultural aspects of driving
process improvement through
tech solutions


13:30 - 15:00 How to re-invigorate Enterprise architecture to support continuous improvement
Michael Noonan, Director of Business Architecture,Capita
• Identifying architecture exhaustion
due to continuous improvement
• Looking outward after austerity,
growing from Lean
• Restructuring the architecture
through data – strategy driving
business and business driving

Michael Noonan

Director of Business Architecture


13:30 - 15:00 Applying integrated systems vs interface systems for process transformation
• Getting around the lack of
compatibility on multiple platforms
through integration
• Syncing data between systems in
• The benefits and pitfalls to
working as one solution vs a
bridge of passing information
between two systems

15:00 - 15:30 Getting a step closer to Operational Excellence through advanced Enterprise Intelligence

George Koutitsas, Head of the Organization, Project Management Division,Ethniki Insurance
• Getting around the lack of
compatibility on multiple platforms
through integration
• Syncing data between systems in
• The benefits and pitfalls to
working as one solution vs a
bridge of passing information
between two systems

George Koutitsas

Head of the Organization, Project Management Division
Ethniki Insurance

15:30 - 15:40 Chair's closing speech

15:40 - 16:10 End of TEX Week Europe 2018!